Paying for no service

Whish I could give less stars... Phoned on the 24th of February and requested them to remove the device from my old car, and install in a nee car (which I received on the 24th of February.) 2 weeks later, still nothing. 3 weeks later I phoned, according to a manager, they never made the booking to remove and install the device, and will immediatelybook it. In the mean time, the auto dealership had to sell the car. Now I'm still waiting for Cartrack, and paying for a tracking devince in someone else's car. And no device in the new one. Really really bad service.