PAYING FOR NO COMMUNICATION AND FAULTY EQUIPMENT

The camera on my vehicle has not worked since the 19th of March, I have logged a call with the call canter, who advised me that the camera division has already left for the day and that they would send a mail and get back to me.

I phoned again and a gentleman asked me to start the engine on the car as they have refreshed their system, I asked him if I could phone him back once I have done as he had asked, I phoned back after I started the car (not even 10 minutes later), but couldn't get through. I have received an SMS stating that they could see that the vehicle is on and that they have booked a repair for the unit. (Thursday 28 March 16h19).

On Monday I was nearly in an accident due to a truck changing lanes without checking. I phoned car track once again, stating my frustrations, the lady who assisted me assured me that she will send a mail to the camera division, I asked her to cc me in the mail as well as their management team as this has been going on for too long. I also asked the lady if I will be credited for the days that the camera has not worked, on which she responded that the camera team will have to get back to me.

It is now Thursday 03/04/2025 already, I have not yet received any calls, or been cc's in mails or got any SMS's to communicate the issues that I brought up.