Paying customer not getting service and getting milked

I do not even want to to gove 1 as a rating. There are no customer service. If you call in with an issue on the device and run out of time on youre phone, sorry sir but call us back when you have time on youre phone again. Then they double debit my account and when I call in and ask a refund I am told to wait 7 to 14 working days. I call again 10 days after to confirm just to hear they never confrimed the payment and it will take another 7 to 14 working days. I want to cancel my service because of these reasons then they tell me to pay a cancelation fee. I run out of time again on my phone and just hear they can not call me back. I am being milked either way and paying for nothing