YG
Yosheen G

1 reviews | Active since Jan 2010

15 Jun 2016, 11:24

Paying CarTrack for Pathetic Service

<p>On Sunday 12 June i pressed my panic button for my vehicle at 16h52. No one called me back. On Tuesday my husband called Michelle van rensburg to complain that when i pressed the panic button the control room did not receive the signal. This is not the 1st time we have had this problem and we had this issue on both vehicles more than 5 times the technician came out to "fix" the problem. Michelle was aware of this hence us having her direct cell phone number. She was going to contact the technical manager and send us a email and make an appointment to fix the problem. To date no email and no call from the technical manager! We have been paying for no service for years always promising that the problem has been resolved!! Please refund me for all the month you have not provided me with a service! </p>

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Replies (1)
Cartrack
Cartrack's reply23 Jun 2016, 14:22
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.

We have been in contact and are discussing options with you, in order to resolve.

Kind regards,
The Cartrack Team