jM
janine M

1 reviews | Active since May 2010

05 Feb 2020, 08:54

PAY YOUR CONTRACT EVEN IF YOU SOLD A CAR

Took cartrack on a vehicle, and was signed into 3 year contract. I sold the vehuicle n Dec 18 or Jan 19 - not sure of date - called them to tell them that i no longer have the vehicle and they need to cancel it - Was told NO CAN DO _ YOU SIGNED A # YEAR CONTRACT - so the debit order has been running since. However, I been reading the new CONSUMER ACT - and it seems i cant pay for a service i am not getting. I called again this morning - the call centre reply - You got a 3 year contract you must pay - i said but the consumer act seems to say different - so i was then put through to another division and i explained it all over again - and was told well, we can look at this but, then i ran out of airtime, as i held on so long to get through - So i still dont know - will i be refrunded from the time i sold the car - or will i be liable to pay for this service i no longer have, because a contract was signed. SURELY there must be provision made on signed contracts like this - to end it if the vehicle is sold

0
Replies (4)
Cartrack
Cartrack's reply05 Feb 2020, 09:46
Official
 Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team 
jM
janine M's update21 May 2020, 15:28
Reviewer Update
Carytrack rep**** saying they sent an email. The email asked that Cartrack may communicate with my Mother, she handles my accounts. No one has communicated since Feb 2020. Paying still. Cartrack takes money but wont refund if car sold. Against consumer act
jM
janine M's update22 May 2020, 07:01
Reviewer Update
Just received an email. I have to Pay R1700. 00 because i want to cancel. Surely the consumer act must make way for this. I must continue to pay for tracking device on a vehicle i sold in Dec 2018 and been trying to get Catrack to assist. If i dont pay monthly, they blacklist you
jM
janine M's update04 Jul 2020, 06:34
Reviewer Update
Cartack has sent an email to say I can cancel the cartrack, but the fees involved are ridiculous. Its penalties for cancelling early, penatlies for this and that.
Eirher way yoyvoaying for something you don't have. Dont use Cartrack because if you sell the car and no longer own the car and no longer have possession of it,you still have to pay. Not had the car since end Dec 18 or jan 19, but i jave to pay it. They feel feathers for the Consumer Act. You will pay for something you dont have, becausevthey slap their contract in your facw and say you signed up for these years