Pay my refund

I'm very frustrated. I've been having problem with my car starting up for weeks. I took it to the dealer where multiple tastings were done for 2 days until they requested Cartrack to come and remove the tracker so they can continue with testing.

it was later discovered that the tracking unit is faulty and as a result it has killed the car battery.

I had to buy new battery because unfortunately, warranty could not cover that as the fault was caused by external unit. it was also confirmed that the tracking unit was faulty hence it was replaced.

I suffered high costs as a result of all these. I had to pay above R4600.00 to get my car back on the road after 5 days of not having a car including weekend.

I have since submitted my claim to Cartrack and the manager Martin Duath has bluntly ignored my complaint.

every time I send a message or email, he doesn't respond until I make follow ups. I have kept a trail of all communication. management is *********** and doesn't know how to deal with customers. I've been expecting his manager to call me since yesterday morning. no one has bothered to respond to my query.

I've copied my emails to CEO complains to email, no one has bothered to attend to my complaint. I've requested further steps of escalating my problem at the call centre, but they chose to send me back to Martin who has no interest in customers.

They are good in collecting premiums every month but cant resolve issues. Cartrack, I need my refund. You have the report from BMW and everything I saw fit to submit. I need my money back