Pathetic, Unprofessional poor service

I called Cartrack 4 weeks back asking for my refund. I have been calling and calling no one gets back to me. They have my numbers, my email address. Last call I made I was made to hold for 20 good minutes and after that long wait nothing has happened. No one bothers to update me with anything. They asked for proof of payment which initially I was not keen to provide because the refund I am asking for was for premiums debited from bank account and that was long ago. I did in the end send the proof but up to date no one has contacted me with progress so I guess this is their modus operandi.

This is not good at all and cannot be accepted. As somebody who worked in the service space for years I fail to comprehend how they do things. No customer deserves to be treated like garbage. They have demonstrated that they don't care about their clients.