Pathetic Service nonchalant service agents

I am truly disappointed and disgusted by the lack of customer service from Cartrack, Customer service is truly a thing of the past in this country, people just get up to go secure the bag without considering the ripple effect that attitude has on the average citizen in a country topping the charts on violent crimes. I have never been tossed around call centre's like this. It’s like taking to a scripted robot that’s programmed to spew corporate gibberish. Regardless of the facts presented to them. They blatantly refuse to put a team on the line, they put you hold for ever till you hang up, You redial hoping to get some one who is purpose driven solution oriented, present in their role doing their work to the best of their ability only to find the same thing again, hold on while I transfer you, you in the wrong department, my team leader is lunch. Who takes lunch at 9:00am