mM
makgaretse M

1 reviews | Active since Oct 2016

24 Aug 2020, 11:02

Pathetic Service from Tony from the Fleet Department

Bad and pathetic service from Tony, He didn't listen and didn't resolve my query. I am now cancelling my Car-watch service because of his mediocrity. Laughing and speaking to his colleagues while i'm on the line and trying to explain my problem. i had to repeat myself several time, he issues had the guards to accused me of fighting with him. I now had Cartrack's service because of him......*** listen to the call. He is rude and unprofessional.

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Replies (3)
Cartrack
Cartrack's reply24 Aug 2020, 11:12
Official
Good day,
 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
 The Cartrack Team 
mM
makgaretse M's update26 Aug 2020, 10:10
Reviewer Update
Hi,

I would like to take this opportunity and thank Maggie Malala. She has leadership characters and Cartrack should give this lady a Bells. She was professional, humble, understanding and went beyond my expectations. I wish you can train all Cartrack consultants to be as humble and understanding as you. Thanks a million and i am now a happy Cartrack Customer.

Thanks Maggie and i wish you all the best in your career.
Cartrack
Cartrack's reply26 Aug 2020, 10:38
Official
 
Good day,
 
Thank you for taking the time to give us feedback on your experience.  We appreciate your input and understanding.  We will inform management and Maggie of your  comments.

Kind regards 
The Cartrack Team