CG
Cariska G
1 reviews | Active since Jul 2023
20 May 2025, 12:49
Pathetic service from Technicians and Service dept.
I have been with Cartrack for over two years. I had my tracker removed and re-installed into a new vehicle, the process went fine. Now that I have requested for this to be done weeks ago, again, as I have a new car, they are not coming to the party. I have paid my monthly fee, as usual, as well as the removal and re-installation fee, and phoned in more than 4 times, to absolutely no success. This service is absolutely unacceptable and I want a refund for my monthly fee, as I have had no security for the whole of May! I will never refer anyone to this company. The moment I receive confirmation that I can cancel my contract, I WILL DO SO!!!!!!!!!!!!!!!!
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Replies (3)
Cartrack's replyOfficial
20 May 2025, 12:50Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply20 May 2025, 12:50
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
CG
Cariska G's updateReviewer Update
20 May 2025, 13:40The lady I have spoken to now in accounts, Zanele, is not answering me in words, she says things like, mmmhhhmm - her service is absolutely pathetic and rude.
Silo, the supervisor now took over, after I have insisted to speak to a person who can/will assist me.
Silo agreed to phone me by tomorrow with the way forward.
I have phoned Cartrack 17 April to remove the unit from the car. Apparently the agent made a note that I said the car is not ready. Why would I say that, if the car was already no longer in my possession?
I have given them the address, contact person and contact number, to no success.
Debit order went off 25 April for the removal and re-installation service.
My new car does not have a tracker, and it's been more than a month, due to Cartrack's incompetency. This is not acceptable.
Tracker contacted me the very day I took ownership of the new vehicle and asked if they can re-activate their current tracker in my new vehicle to my name. Naively I said no, I am already a Cartrack customer. I might just contact them now and proceed with the arrangements, as CLEARLY Cartrack is not about servicing their existing clients, but all about getting new customer.
As I stated to your accounts dept. I do not feel it is fair to pay for a service that is not rendered. There must be some form of compensation. THIS IS UNACCEPTABLE.
I do not need the money of my monthly fee, but the principle is WRONG! this is daylight *******!
Silo, the supervisor now took over, after I have insisted to speak to a person who can/will assist me.
Silo agreed to phone me by tomorrow with the way forward.
I have phoned Cartrack 17 April to remove the unit from the car. Apparently the agent made a note that I said the car is not ready. Why would I say that, if the car was already no longer in my possession?
I have given them the address, contact person and contact number, to no success.
Debit order went off 25 April for the removal and re-installation service.
My new car does not have a tracker, and it's been more than a month, due to Cartrack's incompetency. This is not acceptable.
Tracker contacted me the very day I took ownership of the new vehicle and asked if they can re-activate their current tracker in my new vehicle to my name. Naively I said no, I am already a Cartrack customer. I might just contact them now and proceed with the arrangements, as CLEARLY Cartrack is not about servicing their existing clients, but all about getting new customer.
As I stated to your accounts dept. I do not feel it is fair to pay for a service that is not rendered. There must be some form of compensation. THIS IS UNACCEPTABLE.
I do not need the money of my monthly fee, but the principle is WRONG! this is daylight *******!
CG
Cariska G's update20 May 2025, 13:40
Reviewer Update
The lady I have spoken to now in accounts, Zanele, is not answering me in words, she says things like, mmmhhhmm - her service is absolutely pathetic and rude.
Silo, the supervisor now took over, after I have insisted to speak to a person who can/will assist me.
Silo agreed to phone me by tomorrow with the way forward.
I have phoned Cartrack 17 April to remove the unit from the car. Apparently the agent made a note that I said the car is not ready. Why would I say that, if the car was already no longer in my possession?
I have given them the address, contact person and contact number, to no success.
Debit order went off 25 April for the removal and re-installation service.
My new car does not have a tracker, and it's been more than a month, due to Cartrack's incompetency. This is not acceptable.
Tracker contacted me the very day I took ownership of the new vehicle and asked if they can re-activate their current tracker in my new vehicle to my name. Naively I said no, I am already a Cartrack customer. I might just contact them now and proceed with the arrangements, as CLEARLY Cartrack is not about servicing their existing clients, but all about getting new customer.
As I stated to your accounts dept. I do not feel it is fair to pay for a service that is not rendered. There must be some form of compensation. THIS IS UNACCEPTABLE.
I do not need the money of my monthly fee, but the principle is WRONG! this is daylight *******!
Silo, the supervisor now took over, after I have insisted to speak to a person who can/will assist me.
Silo agreed to phone me by tomorrow with the way forward.
I have phoned Cartrack 17 April to remove the unit from the car. Apparently the agent made a note that I said the car is not ready. Why would I say that, if the car was already no longer in my possession?
I have given them the address, contact person and contact number, to no success.
Debit order went off 25 April for the removal and re-installation service.
My new car does not have a tracker, and it's been more than a month, due to Cartrack's incompetency. This is not acceptable.
Tracker contacted me the very day I took ownership of the new vehicle and asked if they can re-activate their current tracker in my new vehicle to my name. Naively I said no, I am already a Cartrack customer. I might just contact them now and proceed with the arrangements, as CLEARLY Cartrack is not about servicing their existing clients, but all about getting new customer.
As I stated to your accounts dept. I do not feel it is fair to pay for a service that is not rendered. There must be some form of compensation. THIS IS UNACCEPTABLE.
I do not need the money of my monthly fee, but the principle is WRONG! this is daylight *******!
Cartrack's replyOfficial
21 May 2025, 11:56Good day Cariska,
I hope this message finds you well.
Thank you for taking the time to speak with me once again. We are pleased to have been able to resolve the matter to your satisfaction. Should you require any further assistance, please do not hesitate to contact us at *** or via email at ***.
Kind regards,
The Cartrack Team
I hope this message finds you well.
Thank you for taking the time to speak with me once again. We are pleased to have been able to resolve the matter to your satisfaction. Should you require any further assistance, please do not hesitate to contact us at *** or via email at ***.
Kind regards,
The Cartrack Team
Cartrack's reply21 May 2025, 11:56
Official
Good day Cariska,
I hope this message finds you well.
Thank you for taking the time to speak with me once again. We are pleased to have been able to resolve the matter to your satisfaction. Should you require any further assistance, please do not hesitate to contact us at *** or via email at ***.
Kind regards,
The Cartrack Team
I hope this message finds you well.
Thank you for taking the time to speak with me once again. We are pleased to have been able to resolve the matter to your satisfaction. Should you require any further assistance, please do not hesitate to contact us at *** or via email at ***.
Kind regards,
The Cartrack Team