Pathetic service from Cartrack

On 1 April 2026, I contacted Cartrack regarding an amount that had been debited from my account. I was advised that the debit was due to payments allegedly being paused and later resumed. I explained that I had removed the tracking device because I sold my vehicle and later reinstalled it in my new vehicle. I also paid the R850 penalty fee required for the reinstallation process. However, at no point were my monthly payments paused, as debits continued even while there was no device installed. The consultant investigated the matter and advised that the additional amount debited would be credited back to my account, and that a reduced amount would be debited at the end of April. However, on 1 May 2026, the full normal amount was debited without any reduction. I contacted Cartrack again and was informed that a refund request would be submitted again as they could not explain why the amount was not credited given that I called at the start of the month which allowed Cartrack enough time to rectify the matter. I was further advised to call back the following day to confirm the status of the refund. When I called back the next day and provided the reference number, I was informed that the matter would be escalated, as the refunds department does not take direct calls. I was advised that feedback would be sent to me via email. Today is 15 May, and I still have not received any response or update. I am extremely frustrated and dissatisfied that I have had to continuously follow up myself without receiving proper communication or resolution.