Pathetic service from Cartrack

Cartrack has been the most frustrating service provider I have ever dealt with. My initial appointment for a tracker installation was scheduled for Tuesday, January 28, 2025, at 11:00. From the beginning, I made it clear that they needed to be on time, as I have a business to run and cannot afford to wait.

A day before the appointment, they called and asked if they could install the device that same day. Even though I was on a business site, I adjusted my schedule and agreed to meet them at 11:00. However, they never showed up, and when I contacted their call center, I was met with weak excuses.

They rescheduled for Thursday, January 30, at 10:00, and once again, I emphasized the importance of punctuality. Then, on Wednesday, I received an SMS stating that I should expect their technicians anytime between 9:00 and 16:00—completely disregarding my scheduled time. Their WhatsApp customer service was useless, as I couldn’t get a proper response.

To make matters worse, at 7:00 on the morning of the installation, I got a call informing me they would be at my place at 8:00. Frustrated, I reminded them that my appointment was for 10:00, and they agreed. An hour later, another representative called and said the installation would take place between 9:00 and 16:00. Again, I firmly insisted on my scheduled 10:00 slot. He apologized, but unsurprisingly, no one showed up at 10:00. Instead, I received yet another call from a different person telling me to expect them “during the day.”

At this point, I had had enough. Their complete lack of organization and communication was beyond frustrating. Honestly, they should either join the circus or get their act together. As a new customer, I am no longer interested in their services—I’ve already moved on to a more reliable tracking provider.