Pathetic service from Cartrack

I write this extremely frustrated as I discovered today, confirmed by your control room, that my cars tracking units have not been working for over a year!

My monthly installments for both units have been deducted each month although they were not functional.

I was hijacked in 2017 and rely on the car tracking units for safety. Cartrack has not even contacted me in this time to notify me of the problem.

To make matters worse, the second unit that was fitted in 2019 never gave a signal so it was not functional at all but my payments were going off each month!!!! I was told there are no refunds. What was I paying for all these months? If they can't deliver the service then why do they want to keep my money????

I am so appalled.

It's only right that cartrack at least refunds me for the period that the units were not working. It would have been very unfortunate if I was hijacked again during this time!!!....only to find out on that day that it's not working!!!

I have cancelled today but was informed that will be only done on 7/07/2021 AND MY INSTALLMENT WILL GO OFF END OF MONTH EVEN THOUGH MY UNITS ARE NOT WORKING!!!! WHAT NONSENSE!!!!!

Awaiting response.