Pathetic service from Cartrack

Very pathetic service received from cartrack. An email was sent requesting them to send me my vehicle installation certificate, which was requested by my insurance company. Along with this, I requested my annual anniversary date for the policy as it is now 3 years that I am with them, and the contract comes to an end sometime in March. I included my Dad's details as he also needed his installation certificate and needed to enquire about his annual policy date since he's been with them since 2008. Only my certificate was sent to me, and there was no further response or contact. I decided to call in because this was urgently required. The lady in the client services department gave me the date over the phone, of which I asked for an email to be sent to me so that I have it in writing. Further to this I asked her to either call or get someone to assist with my dad's query, of which she stated that they are not able to call clients during the day but a call can be made to him by her after 4pm today. Fastrack to the evening, I still haven't received my email for confirmation on the date, to add, I checked in with my dad and he was not called or even emailed, yet his details were provided over the phone to the consultant. This is the utmost ****tiest service that I've ever received for something that increases annually. I will be canceling my contract immediately and moving to another provider. I do not recommend Cartrack to anyone who is looking for a vehicle tracking service and device for their vehicle, rather shop around with other more reputable companies who treat their existing customers with respect and realize that they aren't doing us a favor, I pay for this service on a monthly basis. I guess some companies ignore *********** employees. Unfortunately the system requires a rating else I wouldn't have put any stars at all.