1 reviews | Active since Dec 2016

06 Dec 2016, 08:53

Pathetic Service from Cartrack

<p>I fail to understand why Cartrack has what they call Relationship Managers when there is ABSOLUTELY no relationship between them and their clients. If I had know this I certainly wouldn't have signed up with them! I have been waiting for a refund since the 03rd October where my account was double debited. Another reminder was sent through on the 02nd November when it was deducted ONCE again. The service received from Marna Marais from the Pretoria branch has been non existent and when you try to contact their Head Office you get looped into a Call Centre circle which gets you passed from one agent to another. They just don't get CUSTOMER SERVICE!</p>

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Replies (1)
Cartrack
Cartrack's reply06 Dec 2016, 10:57
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact and are confident that this matter will be resolved.

Kind regards,
The Cartrack Team