1 reviews | Active since Aug 2021
Pathetic service from Cartrack
I regret the day I signed a contract with Cartrack, the worst company I have had to deal with. Very *********** staff that fail to follow instructions from their client yet the company is quick to make endless calls about outstanding premiums. My contract ended in June and I had spoken to a lady in May that I had asked to cancel my contract after the last debit which was due the following month being June 2021. I can't say I am surprised because like I said, it has a bunch of *********** staff. I was a month in areas when the last debit for June went off, I had expected the one premium that I owed to have gone off in July and I should not have any relationship with the company going forward, two debits went off I'm July which I then reversed one because only one premium was due to them. They called every minute which was very annoying and if the company could trace the calls I had asked these people to listen to the call recording I'm May where I had asked that the contract be canceled but everyone I had asked clearly didn't bother listening to the call as per my instruction. I then spoke to Wanda from cancelations who then assisted in canceling my contract and sent me an email confirming that the contract was canceled with immediate effect. A day later I got a call from a lady from retention who failed to even pronounce my surname and I asked to be given a day to think about renewing my contract but there honestly nothing to think about as I have had it with this company, I then spoke to her the next day and I told her I was continuing with my cancelation as requested in May. Because all the bunch of people I had spoken to did not attend to my request regarding the call I had asked to be listened to I then decided I'll pay the R250 they kept calling me about because I really cannot be harassed by a company for it ,on the 20th Aug I settled it as I do not want my name listed on ITC for a service I never used but paid for for a whole 3 years. Just when I thought I had finally got them off my back, the morning of the 21st Aug I received a text message of a notice of the outstanding fees due to them of R422 which I have no idea where it comes from and even the R250 paid on the 20th Aug was a favor which I am now demanding back because I refuse to let the company take advantage of me. The service has been nothing but pathetic, never not even once have I used Cartrack services only the app for a few days but I have paid them for the duration of the contract. I do not want any of their junior staff contacting me but I am demanding a call from one of the managers and I want this issue resolved asap. Firstly I need am explanation of the notice sent and I demand the R250 back. Secondly refer back to the calls I'm May where I confirmed that I do not want to contract to continue after the last debit. My experience with the company has been nothing but hell, I resent the day I signed that contract and will make sure that none of my friends and family join them. I have heard bad stories about it but it was rather too late because I had signed up with them. Below is my ID number, I demand one of the seniors to look into this and get back to me with a valid explanation and with a solid solution. This company is nothing but a nightmare to many.
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
The Cartrack Team
