Pathetic service from cartack and Viljoen attorneys as their inhouse legal department . they should get stuff that really want to assist their clientele and upskill their stuff as to what departments they have and how to deal with queries .they should rev

*** - Cart track as to my experience has a group of un-qualified staff in all departments as follows: "customer service" : I called to speak to the legal department which is Viljoen Attorneys the agent in customer service does not know where to transfer me after I clearly asked for the legal department ,and got transferred to accounts (this was done twice being transferred) the accounts department was informed of my query , i was then advised wrong department and transferred to the legal department where i spoke to (Catharine Ramosho ) who was very unprofessional and made it very clear with her telephone etiquette .while explaining my problem and service i received from them as the legal attorneys the line cut she never called back .

I then called back and asked that she (Catharine Ramosho) call me back .she called back i then had to explain the story again :" Viljoen attorneys called me to settle my car track account as they didn't manage to obtain any funds from my account and gave me the outstanding amount with a discount to bring my account up to date, i advised Viljoen attorneys that i informed Car track of the dates they need to debit and do it double, how ever car track failed and handed it of to them .The attorney then gave the amount and that i paid to them by myself to Viljoen attorneys and they advised they will have the account up to date so we can move forward and have the normal instalment every month. Viljoen attorneys never got back to me with an update ,car track agents called me and advising of an amount outstanding ,i explained to them Viljoen Attorneys got the funds and said Car track will update it ,the agents confirmed no updates were made. Jet again this confirms how useless Car track and Viljoen attorneys are .and i say this as i have all communication that was conducted between myself car track and Viljoen Attorneys.

A few weeks i received Calles from Viljoen attorneys requesting the same payments amount i already paid .when i advised them this was done account needs to e made up to date i am still waiting ,the agents from Viljoen attorneys advise " oh apologies i see it still needs to be allocated and updated " this was an experience i had for quite some time .

Yesterday and the day before (23th and24th July 2023) i called 6 times to have this matter resolved however got the same pathetic experience which is still not resolved .i have requested call backs that never happens/happen .

i received calls from Viljoen attorneys is a ******* as this is also not the first time being contracted to them.

A few years ago i had the same experience they tried to black list me but could not as i had all my facts together .

The only reason i gave them a second chance is the fact that they market themselves so good making you thing they have upskilled and upgraded .

But to my horrible experience they are the same old ******* Pathetic Car track team.

they stuff and task teams are so relaxed my uncle was hi-jacked and received the same horrible service from them .

I would not suggest anyone to use Car Track .

HORRIBLE INDEED THEY ARE !!!!!!!!