Pathetic service from car track !

After receiving pathetic service from car track they’re quick to call me and tell me my account is in arrears yet they did not provide the service I paid them to do for me . Long story short I bought a car 28th November and from the 30th I called this company everyday requesting to do a de install and reinstall for my new car . I gave them a time frame in which I was given by my insurance to have it done and till today it was not done . I had to go look for another tracking company to Provide a service to me that should have been provided by a company which I’ve been a customer for almost two years . The tracking Device was supposed to have been installed by the 5th of December but I only got a call from a car track consultant enquiring about my deinstall on the 11th a whole 12 days after I requested a service to be done and it was not . I’m so appalled at the treatment I got from this company I’m at a loss for words . They’re money driven and less concerned with customer service since they failed to provide the service I wanted but quick to tell me about the money I owe them for a SERVICE THEY DID NOT PROVIDE!!!