Pathetic SERVICE

Item: Cartrack
Rating: 1
Author: Dasen K

I called in on Monday 26th of May 2025 to have a unit removed from my sold vehicle in KZN , to date 06/06/2025 the unit has not been removed. I have made so many calls to them including accepting a SMS confirming the price of R850.00 and now you get thrown from pillar to post. I left messages for the manager Tina and to date she has not returned my call. Client services cuts your calls , i asked for recordings of all my calls and no response as yet . There service is pathetic and they have no CUSTOMER SKILLS

Helpful (0)

Replies (3)

Cartrack's replyOfficial

06 Jun 2025, 15:56

Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

Cartrack's reply06 Jun 2025, 15:56

Official

Dasen K's updateReviewer Update

06 Jun 2025, 15:58

Is this a standard computer generated response . Email me all my call recordings so that I can approach the Ombudsman

Dasen K's update06 Jun 2025, 15:58

Reviewer Update

Is this a standard computer generated response . Email me all my call recordings so that I can approach the Ombudsman

Cartrack's replyOfficial

09 Jun 2025, 09:42

Good day Dasen,

Thank you for taking the time to speak with me earlier.

Please rest assured that I will personally take responsibility for this matter and ensure that a tracking unit is urgently installed in your vehicle. Kindly note that the issue has been escalated, and I will follow up with you to confirm that the necessary assistance has been provided.

Kind regards,
The Cartrack Team

Cartrack's reply09 Jun 2025, 09:42

Official