Pathetic Service

Apparently the Manager (Tina) does not speak to Customers even through she's apparently the manager of Customer Service, accoriding to one of their consultants. Kim (Supervisor) too busy to speak to Customers. Carmen (Team Leader) too busy to speak to customers.

Consultants in this company literally put you back on the line if they cannot assist you, leading you to the next consultant and you need to explain yourself over and over again.

Carmen does not know the escalations process in their company, when you request for ombudsman's email address they refuse to give it to you by saying they don't have it at hand.

People need to be aware that once you join Cartrack on their 36months contract, even if your car is written off due to highjack, or accident, they expect you to continue paying for the contract until it's over or charge you a ridiculous amount to cancel that service.

It's all about referring you to contract even if the car is no longer existent.

On Saturday, I was promised a call back and I had to call them back. Cartrack apparently don't have a complaints department, the same consultant or leader you speak to, act as if they are the last people you can speak to in this company.

To speak to the next line manager, you will hold until you drop the line because that's what they wish for, and when you call them back they advise that you the person you are looking for is busy.

By the way, I had a tracking service with NETSTAR and when my vehicle was written off, they cancelled my contract with no hesitation or needing any extra costs/Fee from my side, and Cartrack's team leader Carmen, says I should not compare them.