Pathetic service: Device not working (never worked)

Thursday cartrack installed a new device in my car. I then later that day after receiving a confirmation sms from Cartrack that a device has been installed I called in to asked the sales lady who sold the product to me if the device is active. She confirmed to me it was active and she even said "let me asked my supervisor just to make sure it's active" she then came back to me and said indeed it is activated.

The following day I called Cartrack to locate my car as a test to check if the device is working. Guess what? The device was not working. I was then asked to drive the car for at least 5 kilometers which I did 6 kilometers but still they couldn't locate the location of the car. I was asked again to drive another 5 kilometers which I refused (petrol is expensive) the reason being I was followed by a suspicious car (BMW) in that 6 kilometers I drove (story for another day). I later around 22:00 called to asked if they can locate the car but still they couldn't despite having said they have rebooted the device numerous times. I was asked to drive it again for +10 kilometers of which I refused as it was late (Safety first) but promised to do that in the morning.

In the morning I got into the car drove 13 ×2 =26 kilometers not knowing where i was going because am new in this place by the way. Then later I called Cartrack to locate my jalapeño but with no success of locating it. I called again later around 15:30 and the lady said there are only 2 people on duty, she took my details and promised me they will call me back. Till today it didn't materialize. Late around 22:00 I made another call asking for location sill not found and was told they will reboot it and they will call me after. They called me at 00:47 just to let me know its not working. So definitely to me it was to say "wake up and go and guard your car because we (Cartrack) can't do that on your behalf. Which simply says I wasted my time, petrol, kilos in my car, tyres and not forgetting wear and tear in the morning.

Now Cartrack need to understand two things here: 1) My insurance requires my car to have a working tracker 24/7, should anything happen (God forbid) what would they say cos clearly my insurance won't cover me.

2) I took my car to a specific place away from where I stay in order for aboguluva (*******/car hijackers) should not know if my car have a tracker or not and which service (tracking company) am using. Tracker is a secret in my opinion, the same reason we are not allowed to be present when they are fitting it (I hope they get me).

Now being told they have logged a call and a technician will be dispatched before the end of the week is a disgrace to me to think that I drive a high risk car (BMW). Which simply means I have to take a taxi until they come and fix their mess. Being told weekend they are not working was my final grave. How are we supposed to be helped 24/7 if you guys are not working on weekends?

They just lost a client in me.