PATHETIC SERVICE DELIVERY FROM CARTRACK

Absolute shocking service from Cartrac**** A year ago we purchased a second hand fortuner and had a cartrack unit put in and bought the unit cash. We sold the vehicle 2 weeks ago and purchased another vehicle. The new vehicle has a cartrack installed which we now pay monthly. We cancelled the previous cartrack per email and telephonically. Cartrack then told us via email we have to pay R 1700 for the cancellation of the cartrac****! Only to be told on a following email oops sorry you paid the unit cash!!!!. They have now deducted 2 amounts from my account whereas they already owe me money!!! We have contacted Cartrack telephonically and on email to sort this problem out but they just tell us that they will pay our money back but it will take 40 days!!!!! What a bunch of **** is this!!!! Deduct money *******ly from my account (whereas I have proof on email that the debit order was cancelled) and then I have to wait 40 days to get my refund!!!! Absolutely unacceptable service and the absolute incompetency of the members working with clients telephonically. I expect a call from a manager to sort this problem out or else I will be contacting my attorney!!!