Pathetic Service

My husband has been has been trying to get cover for our vehicle. Cartrack has been delayed with providing us with professional service since September. My husband has filled in forms and sent. We have been waiting since for them to install the tracker. However they have not come on the days that were set by them nor do they have the courtesy to call and advise. They call when my husband is driving after being told numerous times not to call at a certain time. We have lost patience with this company and hope that the relevant department are dealth with for this pathetic service. We are in Durban