Pathetic Service

Can someone please advise why it is taking 5 weeks to get a tracking unit installed in my new car. I used to be a client and had a unit on my GTi and the service on that was great. I am disappointed now that I am trying to get a new unit on my Audi A4 and I am being sent from pillar to post to get a unit installed like I am not paying for a service. I spoke to Khethiwe Hlatshwayo end of June and we are now in August. Vanessa Van Zyl in accounts tried to assist and even she was surprised at the appalling service. It’s been over 5 weeks since I made contact to take up a new contract and to date no one has gotten back to me. Is this what the company has come down to?

Can someone please call me to advise why I am not getting service and assist in getting this sorted out! If you guys don’t want my business, please say so and I’ll take it elsewhere cos this is not it.