Pathetic Service - Cartrack

I would like this contract terminated with immediate effect and all cancellation fees disregarded. I have now been 3 months without a tracking system yet I am getting multiple calls a day from your accounts department for money I ‘OWE”

Not a single employee or manager has taken ownership to assist or resolve my issues.

I have sent multiple emails to *** and I get are those tickets numbers that mean nothing. NO one ever replies or contacts you urgently. After weeks you eventually get someone who calls , makes promises and disappears and you back at square one.

I wrote off my vehicle in April and the first thing I did was inform Car track and enquired what I can do to remain with you guys. I gave them all the info they required including where vehicle was stored and who to contact. They were supposed to call me back once it was removed so I could have it installed in another vehicle and then pay for the re-installation. Cartrack Billed me R850 but did nothing. After a month I found out the deinstall was never done. After another month of querying I was promised and installer will come out and to date not tracker and no contact. But I still keep getting the accounts department who harass me for the payment but refuse to assist with my query. I have to spoken to 10’s of the call centre gents- all called are recorded as I have been speaking to agents since April.

What is astonishing is that I get debited for my premium of R160.00 each month even though I have no tracker and now Car Track started to “FRADULENLY” debit me another R170 to cover the outstanding amount for the reinstallation. They do this on odd dates thinking I will not notice. How can I or any South African have faith in Car Track after experiencing this.

I want this contracted terminated with immediate effect with no penalties , my premiums and money returned so I can finally get another provider to give me piece of mind and have my vehicle fitted with a tracker and insure my vehicle.