Pathetic service by CarTrack

I phoned ***, ***, and no one answers, the call is on hold for more than 10 to 15 minutes then you get transferred to another person who pouts the phone down. No one is client support answers the phone to give client support. That is quite ridiculous. I was informed that the department is busy with clients. Then I phoned *** and the operator says the no no longer exits. So I phone my Insurance Company, they put me through to Cartrack client support but apparently, I was pout through to someone who only works with new sales so again I was told that an email would be sent to client support for someone to phone me. What type of service is this being given to clients? In the event of an emergency, what happens to us as clients? I am extremely dissatisfied as KingPrice only uses CarTrack, an inefficient company with inefficient staffing! I wish I could change my tracking company as this is unacceptable.