Pathetic service

To whom it may concern

I recently had the tracker installed in my car. So far my experience with the company is horrible.

At the point of sale I asked about a panic button and I was told that I can just simple shack my phone and the alert will be sent through to the company and someone will call me. I tested that over the weekend and nobody called, I therefore requested a call back.

I just called the call and to my surprise I got called by a wrong department to begin with, the person had to transfer me to another person which was wrong department and I was transfer again to a very rude and irritate agent who even ended up dropping a call on my ear. I then called myself requested to speak to a manager instead of being put through to a manager I was on hold for a very long time until the call dropped.

What is this????? Am I going to be subjected to this for 36 months? What pathetic service is this???