Pathetic service and product

Today is the 4th time I have contacted Cartrack with no resolution to my request. I have had the tracking unit installed for a month (Feb 2019). the car was tracked for a few days and then stopped without anyone informing me, I had to contact them. they sent out a technician to who replaced a fuse, and on the same day I did advise them that it is still not tracking on the app. they said drive it for a day, which is did and the next day I requested them to check the unit which they did and said that they will replace it. They replaced it the following Saturday. On the 21st of March I called the centre and requested a location for my car, to which I got a response to that the vehicle was last tracked on the 17th of March 2019. I then requested a manager to contact me as this cannot be going on every time. I called on the 21st, 22nd, 23rd and 25th requesting senior management to contact me, Cause in the even something did happen to the vehicle, Cartrack and my insurance company would have no taken responsibility for the payment of it due to the car not being tracked. I even sent an email requesting the same. to which I had no response. I then called on the 26th and the consultant said all the information is on the system. they will get someone to contact me to remove the unit, they will cancel the subscription as well. I also requested that my debit order be refunded as the debit order did go of on the 25th of the month. the lack of urgency from this company is actually pathetic. No explanation as to why this happen from anyone. just cancel and move on to the next victim. I was unfortunate blinded by their offers but I would not recommend anyone to use this service provider as their lack of commitment and resolution or even customer satisfaction is non-existent.