Pathetic service and no return

I called car track 2 week's ago to ask for them to forward the contract as well as to change some details on some information.. number 1 previous information was incorrect. 5 times I corrected it. I then proceeded to ask the consultant to in detail read me the provided email address letter by letter as he said they did email me.. having my information incorrect after asking 5 times to rectify it I assumed my email address was spelt incorrectly. Which is why I wanted it read out letter for letter to make sure. The consultant could not do this after I asked 6 times to do so. I got very upset asked to speak to someone else he would not transfer the call. Furthermore put the phone down. And now will not pick up the phone if he sees my number.. I have emailed Car track. Called to speak to someone who could rectify the issue as some details are still not correct.. still do not have a hard copy of the contract... ridiculous