PATHETIC SERVICE

I have had the most appalling service from with Cartrack. The customer service and scheduling departments are ***********. They do not update records at all. They do not stick to scheduled appointments. In the last 2 weeks I have had to make a number of phone calls due to their failure to honour scheduled appointments including today! I receive SMS’s confirming dates and times but the technicians are a no show and do not answer their phones. The customer service and scheduling team claim ignorance whenever calls are made and have factually incorrect records on their end. My time gets wasted having to make calls only to be transferred from one person to the next and days are wasted waiting around for a no show technician. I will cancelling my subscription. I highly do not recommend Cartrack who self profess to be leading but cannot get a scheduling appointment right. I will further be taking legal action against them if something happens to my vehicle during this period.