Pathetic Service

I am very disappointed on the service I got from Cartrack. I took out a tracking device with them on 2020-10-13 and my tracking device was successfully installed. To my surprise there's a debit order that was processed on my account the next day. I decided to call the call center to inquire why I was debited, call was made on 2020-10-16 @13:45 on *** and I was assisted by a consultant by the name of Katlego if I am not mistaken, the consultant was very rude and I could not get any assistance that I needed. The consultant advised me of a pro rata amount which I did not have a problem about, my only issue was that I was not advised of it and I have agreed with them that they should debit my account on the 20th. I then requested for a recording for the call I had with the consultant so I could confirm that the consultant advised me. The rude consultant told me they will get the recording for me and they will call me back. I asked the consultant to give me a reference number and she tell me im comparing them to other companies. Because the consultant was rude to me, I asked that they cancel the contract for me and she told me I have to pay the cancellation fee, I said to her I cant be paying that amount for a service that was given to me for 1 day and I believe there has to be a cool off period, she was so rude that she did not even want to get me someone senior to her that I can speak to. I am so done with Cartrack and want nothing to do with them anymore.