Pathetic Service

28 March after leaving numerous WhatsApp messages that no one rep**** to, I notified Cartrack via email my car was involved in an Accident and has been written off. 02 April I got a reply, that I can cancel the service at a ridiculous cancellation price, or have the unit reinstalled into the new car.

I informed Cartrack I didn't have a new car yet, but explained where the old car is, and who they should contact to have the device de-installed. Then they asked for the contact details of the new owner... I re-sent the previous email with the contact details where the car was at. After repeating this multiple times, they eventually sent the de-installation form which was completed and sent 06 April. At 11 April, I received a call from the technician, he was at Hallmark, and needs to know where to find the car to de-install the device. I had to re-explain that I'm no longer the owner of the vehicle, and don't know where it is.

12April, I received a confirmation email the re-Installation has been booked? But no installation was done.

On 15April, I received a call about my outstanding Invoice, which Cartrack expected payment on. I explained to the lady NO, I'm not authorising the payment, until the Unit has been reinstalled into the new Car and the services has been restored. On 16 April, the very next day, without Authorisation, Cartrack *******ly withdrew R870 from my account. I tried to call, but with no answer. Then 07:30 the same morning I received a Curtesy Call from Cartrack to rate their service. I explained my story, after which the guy put me through to a lady.

After repeating the whole story again she said she cant help she works in the ER department... So why and how was I even put through to her????? Then I asked to speak with someone that can help with what the heck is going on. She explained that no.... all the other departments only start work at 8:00. I should call later. So if the company only starts to work at 8, why on earth did I get a call at 7:30??????

I resent the re-installation email the same day 16April. I followed up on 23April. Today was 29April.... Still no service.

The service is pathetic to say the least. A greedy company taking money for services not rendered. Would not even give them half a start if the option was there.