CA
Claudia A
1 reviews | Active since Jun 2019
03 Mar 2026, 14:42
Pathetic Service
The service is pathetic. I paid my account via a link that was sent to me by cartrack yesterday.
After calling accounts department to ask them to unblock my app and sending proof of payment I'm being transferred up and down for the entire day. No one can assist me and it seems like no one knows how to help me. I sent the proof of payment and did the payment via a link they sent me and this link is to show immediate payment.
I want to cancel my contract with Cartrack because I don't have time for this pathetic service.
Is this what you put your customers through on a daily. No assistance and don't know how to help with a situation because asked to hold and being transferred the entire time
Helpful (0)
Replies (5)0
Replies (5)
Cartrack's replyOfficial
03 Mar 2026, 15:36Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply03 Mar 2026, 15:36
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
CA
Claudia A's updateReviewer Update
03 Mar 2026, 15:41And this is all you have to say. Is this your best feedback and probably automated. While I'm still unable to access my app????
I'm taking this to social media. At the same time while you still looking for a solution. Please cancel my account. I don't owe you a cent and I want this contract cancelled immediately. I will also send all the correspondence to the ombudsman
I'm taking this to social media. At the same time while you still looking for a solution. Please cancel my account. I don't owe you a cent and I want this contract cancelled immediately. I will also send all the correspondence to the ombudsman
CA
Claudia A's update03 Mar 2026, 15:41
Reviewer Update
And this is all you have to say. Is this your best feedback and probably automated. While I'm still unable to access my app????
I'm taking this to social media. At the same time while you still looking for a solution. Please cancel my account. I don't owe you a cent and I want this contract cancelled immediately. I will also send all the correspondence to the ombudsman
I'm taking this to social media. At the same time while you still looking for a solution. Please cancel my account. I don't owe you a cent and I want this contract cancelled immediately. I will also send all the correspondence to the ombudsman
Cartrack's replyOfficial
03 Mar 2026, 16:04As per our previous discussion, please try to log in again after approximately one hour, as we have requested for your account to be uplifted.
We appreciate your patience and understanding.
Cartrack's reply03 Mar 2026, 16:04
Official
As per our previous discussion, please try to log in again after approximately one hour, as we have requested for your account to be uplifted.
We appreciate your patience and understanding.
CA
Claudia A's updateReviewer Update
03 Mar 2026, 17:26I have tried and still my account is locked. Is this just a way to make me quiet? If my account is not unlocked within the next 15min. I will take this all over social media and to the ombudsman
CA
Claudia A's update03 Mar 2026, 17:26
Reviewer Update
I have tried and still my account is locked. Is this just a way to make me quiet? If my account is not unlocked within the next 15min. I will take this all over social media and to the ombudsman
CA
Claudia A's updateReviewer Update
03 Mar 2026, 20:39So you email to me just before 4pm today was to try and longin in 30 minutes to and hour. It's 20:35pm now and my account is still block. Wow this is the type of service Cartrack gives their clients. It makes me think if it will take you this long to attend to an emergency as well. I want no part of this pathetic service. Don't unlock my app it's okay, also keep the money I paid... CANCEL THIS CONTRACT IMMEDIATELY.
IF I DONT GET MY CANCELATION BY TOMORROW 5PM I WILL GO OPEN A CASE NUMBER AND GO LEGAL
IF I DONT GET MY CANCELATION BY TOMORROW 5PM I WILL GO OPEN A CASE NUMBER AND GO LEGAL
CA
Claudia A's update03 Mar 2026, 20:39
Reviewer Update
So you email to me just before 4pm today was to try and longin in 30 minutes to and hour. It's 20:35pm now and my account is still block. Wow this is the type of service Cartrack gives their clients. It makes me think if it will take you this long to attend to an emergency as well. I want no part of this pathetic service. Don't unlock my app it's okay, also keep the money I paid... CANCEL THIS CONTRACT IMMEDIATELY.
IF I DONT GET MY CANCELATION BY TOMORROW 5PM I WILL GO OPEN A CASE NUMBER AND GO LEGAL
IF I DONT GET MY CANCELATION BY TOMORROW 5PM I WILL GO OPEN A CASE NUMBER AND GO LEGAL