Pathetic service

I reported my brand new car being ****** 4 months ago, I have been calling this company with no help at all , all I have been told is that the device is not giving any update and they not going to continue LOOKING for the no more as it costs the company money to send their team for lookouts. Is that what you can tell a customer? It shows how *********** they are and especially the department manager. I'm not treated fairly and im being confronted by unreasonable barriers. The car insurer declined the claim because the the unit installed on the vehicle was malfunctioning just after 2 months of being installed? I don't think it was working even in the first place. I will never use cartrack and will never ever recommend anyone to use them.