Pathetic service

The pathetic service ever. I have been scheduled for the 25th November 2022 for a technician to come and fit in a track into my new vehicle. I waited the entire day on the 25th and no one showed up or had the decency to call and explain to me. I called and I was re scheduled for today at 8:00am but up until now no one has arrived. The sad and risky part is that I am driving around with a new vehicle without a tracker. Hoping that CarTrack will come over to my rescue and fit in my tracker. Their Durban branch in New Germany there is no answer on their lines. You call and you go through the automated line. I'm loosing hope with CarTrack