VM
Vuyelwa Mbewu-Mdeni

1 reviews | Active since Feb 2011

12 Aug 2021, 19:40

Pathetic service

I called cartrack on the 11 July 2021. I was doing a follow up on my father's previous queries regarding my late brother's account which they advised that we need to do a change of ownership after they contacted SA TAXI. I spoke to a lady by the name of Naledi Motsumi who promised to get back to me regarding the change of ownership. 2nd day has passed without getting any feedback or help in this matter. We are running a business and we need to be able to the vehicle as it is still operational.

We need to this sorted out urgently but none of their consultants is helpful or giving us a solution. The 1st consultant I spoke to yesterday dropped a call on me. The service is pathetic. No feedback or whatsoever

This is business for cartrack. I'm not sure if they still need it if they are treating their customers in such manner

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Replies (1)
Cartrack
Cartrack's reply13 Aug 2021, 08:38
Official
Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team