pathetic service

I am writing to formally dispute the recent notification stating that my Cartrack account is in arrears.

On 29/10/2025, I was informed by your representative that my account was up to date. Based on this confirmation, I did not make any additional payment, as I had no reason to believe there were outstanding amounts.

I have now received communication indicating that I am in arrears, which directly contradicts the information previously provided to me. I therefore request the following:

A detailed written statement of my account reflecting all payments, dates, and any alleged outstanding amounts.

An explanation of how the arrears arose after I was advised that the account was up-to-date.

A temporary suspension of any collection, penalty interest, or negative credit reporting while this dispute is under review, as provided for under the Consumer Protection Act and National Credit Act.

Until this matter is clarified in writing and the discrepancy resolved, I cannot acknowledge or make payment toward the alleged arrears.

Please confirm receipt of this dispute and provide the requested statement and explanation in writing.

Kind regards,