Pathetic service

Auby Mabunda attempted to assist me from Camera support department. I'm not rating him, but the service provider which is failing to assist me with a simple request from Tuesday. Today is Friday, your debit order was paid since you never miss your date but you are unpleasant with your services. I will take this matter further if there's no resolution of my urgent request which is a delayed one now why, because nobody cares. A simple request of a Camera footage that plays only for 10 minutes, you are failing to assist with that. You promised your Scheduling team will come to me, which I spoke to them on Wednesday but they never came, now the very same customer needs to call you and find out what happened without you owning up to your unpleasant service. Should this be not resolved, I'm taking it further, when I'm in need of your service you are no where to be found but you debit my account every month without fail. You failing to meet customer expectations and I'm a victim now. Get your seniors to assist me as your agents are failing to assist. I will be waiting and let me know if you can't assist.