lM
lyton M

1 reviews | Active since Jun 2019

16 Nov 2019, 09:31

PATHETIC SERVICE

VERY DISAPPOINTED WITH AN UNTRAINED TECHNICIAN BY THE NAME (BUSHY TAYLOR) HE WAS SCHEDULED TO REMOVE THE TRACKER UNIT FROM THE OLD VEHICLE I HAVE SOLD BUT DUE TO THE FACT THAT HE IS VERY *********** HE COULD NOT REMOVE THE UNIT WHICH ONE OF THE TECHNICIAN HAVE INSTALLED IN 2018, hOW PATHETIC IS THAT THAT A REPUTABLE COMPANY COULD EMPLOY AN *********** TECHNICIAN. CAR TRACK IS A BIG BOGUS ******* COMPANY AND I DO NOT RECOMMEND ANYONE TO THE COMPANY. PHASE 2 OF THE STORY I CALLED THIS MORNING TO FIND OUT THE REASON WHY IT WAS NOT REMOVED AND I SPOKE TO LESEGO BOIKANYO WHICH IS ANOTHER *********** SCHEDULING AGENT, SHE PROMISED TO CALL ME AFTER 10 MINUTES WITH THE INFORMATION FROM THE TECHNICIAN BUT SHE DID NOT CALL. I HAD TO CALL AGAIN AND WHEN THE CALL WAS TRANSFERRED TO HER SHE WAS DROPPING THE CALL AND I KEPT CALLING AND SHE AUTOMATICALLY TRANSFER THE CALLS TO KURT WHICH IS THE TECHNICIAN IN JHB. LIKE FOR REAL 2 EMPLOYEES FROM ONE COMPANY COULD NOT SOLVE A SIMPLE ISSUE. THIS IS SO BAD FOR THE COMPANY LIKE THIS EMPLOYING PEOPLE WITHOUT GOOD CUSTOMER SERVICE LIK LESEGO BOIKANYO, SHE IS PATHETIC AND VERY ********

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Replies (1)
Cartrack
Cartrack's reply18 Nov 2019, 06:05
Official
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved. 

Kind regards 

The Cartrack Team