Pathetic Service

Hello Peter, this is now my second escalation regarding Car Track around the exact same matter, my unit had been installed into my business vehicle sometime around 23 November 2017, as of then I have been having constant issue’s, the unit simply never worked after removing the terminal which had been often no call was ever received alerting me about this, I spoke to Michelle which is the floor manager which assured me that she would investigate this matter and that it would not happen again- no feedback received since then, few days after I tested again and Nothing! No call received from Car Track, eventually a technician comes which does not know what to do???? Another returns some time later to remove my unit and replace, well the unit was removed but never replaced? Till current no feedback received at all, around all this checkups and technicians coming to see the van this has now costed my business, extremely *********** service, as I have paid for 2 months for obviously nothing I request that car track refund all my money and remove me of their system as I do not have the time nor do I have money to waste. And I am not up for any sort guaranteeing by the Manager or anyone that this will be sorted, I simply want money which belongs to me of which CarTrack has no right to touch as no service had been provided at all!!