Pathetic service

<p>I receive an sms on 17 jan that says : unit with registration... has been tested and found faulty, Please contact Cartrack Fleet department on ********** 185 to book repair. I called the number and was promised that I will be contacted. Two weeks passed without receiving a call. I then called again and was promised that the matter will be escalated.today is the 20th still no call to book the car for repairs. I cannot even track the car on the app. I regret as to why I changed from the previous tracking company as cartrack doesnt even care but they still debit my account. Which service am I paying for if the unit is faulty. MIWAY insurance insisted that they recommend cartrack for their customers but to receive such a pathetic service I feel like cancelling the insurance as well.</p>