1 reviews | Active since Jan 2017

26 Jan 2017, 07:43

Pathetic Service

<p>I called to request that my car be located and got an absolute inaccurate location. The guy then explained that when I test they will give me an estimation but can gurantee accuracy when they need to locate it in an emergency? does that even make sense? Then I was told that it was mine and the sales people's fault as I took a package that wasn't fully explained to me. How exactly do you train your people? Next I asked to move my debit order date to end of the month and guess what happened? IT WAS NEVER CHANGED! Pathetic customer service from all departments. I am not happy and would therefore not recommend them to anyone! The guy even hung up on me. Amazing right? well done car track.</p>

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Replies (1)
Cartrack
Cartrack's reply26 Jan 2017, 07:53
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards,
The Cartrack Team