Pathetic service

On 18 March 2024, I traded my 2023 Mustang CS in on a new 2025 Mustang Darkhorse. At the same time I made contact with Cartrack, to arrange for a De-installation/Reinstallation on 18 March with *** regarding the matter. I have filled out the form, with all the required details.

As the previous vehicle was exchanged from myself to a dealership in Johannesburg, I kept Keituetse up to date with new contact details. At the time I was abroad, and the only way of communicating was via email, or Whatsapp. On 1 April 2025 I sent Keitumetse a new email, indicating that I was back in the country, and available on a telephone call. I also requested an update from her, but she failed to answer my email. I made several calls to the Service Centre, where the technician informed me that Cartrack does not have the expertise, nor the knowledge to fit a tracker unit to the Mustang Darkhorse. everytime I call, or made contact via your Facebook/Whatsapp platform, the excuse is that "the matter have been escalated to the relevant department"

In June, I reversed 2 debit orders from Cartrack, and the finance department jumped on their horses. In order to protect my Credit score, I paid the full outstanding amount on 10 June via your sms link (R529.00)

Up to date (today, 20 June 2025), and 3 months later, the tracking unit in my previous vehicle has not been removed. Also, no tracking unit has been fitted to my new vehicle.

This is the most pathetic service I encountered in my life, and I would like to know for what exactly am I paying for the last 3 months. If this matter is not resolved to my level of satisfaction, my next step will be getting the media involved. In the meantime, I have reached my limits of patience dealing with *********** people, and cancelled my contract. I made contact with Tracker on Wednesday past, and fitment is scheduled for tomorrow (Saturday), as I have another vehicle under Tracker.