WP
Wessel P

1 reviews | Active since Sept 2009

14 Jul 2025, 12:03

Pathetic service.

I installed 2 tracking devices with front facing dashcams last year through Cartrack. No issue. I bought another vehicle 2 week ago and wanted the same installed. They came out to do the installation. However, they did not have a dashcam with them to install. They would have made arrangements with us to have this done. They cancelled 5 times last week as they could not make the appointments. They finally made an appointment for Sunday morning at 08:00. My wife confirmed that they do work on Sundays before we accepted the appointment. At 08:30 yesterday morning they still have not arrived. My wife called and was told that the technician was on his way. Needless to say. We are still waiting for them to arrive. When we called this morning. They could not tell us why they never arrived. They just made another appointment to come and install this weekend.

This makes one think how they will ever recover or even find my vehicle if it should be ******. Nobody at the office is taking any responsibility for the no-show. It seems like the technicians do as they please and the customer is always wrong.

0
Replies (2)
Cartrack
Cartrack's reply14 Jul 2025, 12:27
Official
Good day Wessel,
 
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched, and we remain confident that this matter will be clarified.

Kind regards
The Cartrack Team 
WP
Wessel P's update14 Jul 2025, 12:48
Reviewer Update
Please stop sending this generic response to all complaints. It makes the issue even worse. Get the managers to actually do something and call the customers to address the issue.