Pathetic repair service - No show.

30 April I received my monthly message wrt the testing of my Fleet tracking package I have. The message stated that my unit is faulty, so I called the number provided.

The call center checked and verified that my panic button is faulty. I asked them to book a repair asap. They said it will be forwarded to the correct department.

I waited a few days and decided to write an email to their support department and asked wrt my booking. I received no reply and decided to call again.

I spent 25 minutes from my cellphone being sent from department to department until I told them to call me back immediately.

I received a call back and eventually a day later made a booking for Thursday, 14 May 20. They told me it could be anytime during the day.

I am a essential worker and work shifts. Having the panic button repaired was my top priority, for safety, so I had to take the Thursday off and change it for a weekend duty.

I waited at home the entire Thursday and nobody showed up, no call or message, apparently Car Track doesn't need to inform customers if they can't make an appointment.

The Friday I received a call while I was busy writing an email. I told the lady that no body arrived and I want to speak to a manager because my panic button needs to be repaired.

I wanted it to be done on Sunday, 17 May while I have to work now. I did not receive any call. I emailed Friday and Saturday asking for feedback but nothing.

This is absolutely useless service and I have to pay for the panic button that doesn't work. Maybe I should not pay next month and then see how many phone calls or emails I get.

I asked for an email reply because I don't trust anything Car Track tells me over the phone anymore.

I am seriously thinking of changing to a better company.