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Tonio J

1 reviews | Active since Jul 2018

02 Jul 2018, 10:05

Pathetic Horrible Awful Service!!!!!

My ID Number ********** 171083.. ..My Vehicle got ****** on the 1st June 2018. I was made aware of this after consultant from Car Track informed me that my unit was being tampered with! I was later informed that the unit had been recovered but NO VEHICLE (01 June 2018)!!! Car Track has failed to update me on any progress regarding my claim. The last call I received from CAR TRACK was on the 2 June 2018 to inform me that they were still investigating my case, the Case was with the Supervisor. Thereafter I had to be the one calling them! Today I phone and I'm informed that they have a turnaround time of 60 days..they tell me this after a month had passed and I am still debited for a unit I don't have whereas there is NO car!!! I am FED UP !! Car Track just honour your contractual obligations...I am extremely disappointed in your pathetic service and I need to know the way forward

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Replies (2)
Cartrack
Cartrack's reply02 Jul 2018, 10:23
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards

The Cartrack Team

TJ
Tonio J's update18 Jul 2018, 13:18
Reviewer Update
Immediately after this report on this channel, I call from Johnny Smith, who advised me that the 60 days to process the claim starts from the day the claim was logged (1 June 2018) and to forward him the outstanding documents. I compile these documents and send them through to Chantall Dippenaar 16 July 2018 ( as Johnny is off) and she advises that the claim process only starts once she is in receipt of the documents. No -one at Car Track had previously advised me about the outstanding documents, as no-one was communicating with me! I had to be contacting them for updates regarding my claim. Johnny simply rep**** to my complaint on this channel and this is how I was informed of the outstanding documentation!! Chantall and Johnny both have different versions concerning the duration and finalization of the claim!!! Car Track I have had enough!! I am not prepared to wait another 60 days for the result of this claim, as 60 days has almost passed already...You have been *********** and I am extremely disappointed in the service I received from you. I am considering going the legal route. I am tired of this nonesense!!!!!