pathetic customer service from CARTRACK SA

I had cartrack SA fit a tracker on my brand new Hilux. The Technician damaged my dash board .He was honest enough to communicate with me, send pictures and informed me about the damage. Unfortunately the hierarchy of car track was not bothered to engage with me as the Technician told me that he will escalate it to his Seniors. I had to phone on numerous occasions using my cell phone to enquire about progress in resolving the damage but the guy that answered my call refuse to divulge any information but rather said that we will forward the mail to the correct department. This is the same answer I got the day before but its more than a day and I am nowhere closer to sorting the damages out. Who do I speak to to follow up ? I am now taking Legal action as I believe that this is the only way forward Cartrack is only interested in taking my premiums They got no customer service, in fact their customer service stinks WILL THEY BE SLOW TO REACT IF I HAD TO REPORT MY VEHCILE ******. ITS SOMETHING WE NEED TO THINK ABOUT IF THIS IS THE CORRECT SERVICE PROVIDER. Ever time I call, I must get verified(which takes about 10 minutes) and then if I get transferred to another person ,I must start the same procedure again. This is costing me with a huge cell phone bin Would you want a service provider to behave in this manner? Think carefully . Will you want to go through the same process as I did ? Certainly not What will car track do if your payment is late ? They will suspend your service immediately