Pathetic Customer Service.

Cartrack is one of the most *********** company I ever came across. For the last 3 weeks I have been receiving calls and alerts of a panic event going off on one of our cars. Every time that I spoke to the consultants I have requested that someone schedule an appointment to come have a look at the unit but nothing was done. Every time that I call them I am transferred from department to department with no help what so ever. I called the Vanderbijlpark office and spoke to an Erica Swanepoel who claims to be the manager, I explained to her my situation and she assured me that she will get a technician in touch with me to sort out the issue. This call was made on the 30 May 2023 at 16:00 but to date I have not received an sort of feedback from her. I am absolutely disgusted with the services we are receiving from Cartrack. If I could I would rate them as a -10!!!