Pathetic customer service & Device

we have been receiving pathetic service from Cartrack, for over a month, my wifes vehicle had the cartrack device installed which isn't working. we have been sending emails, calling in to notify them of the defective device and yet still no action has been taken to resolve this. they keep promising to come out and have it fixed/exchanged. they make appointments but do not show up, we cancel our plans to accommodate them but they just dont show up and when we follow up, they state the same usual nonsense of, we will check and get back to you asap and thereafter you do not hear from them and ironically when we signed up, we were bombarded with calls and then almost instantaneously the device was scheduled to be installed but once you a customer, they have the worse customer service, their staff is so rude when you call in to find out what is going on. they keep taking the money for a device that isn't working at all and fail to actually provide the service promised. they are *****s, we have made the worse mistake signing up with this service provider. i should have stayed with matrix.

i definitely would not recommend them to anyone. we are now forced to take legal action as they dont seem to care about responding to emails or to getting back to us to have this device resolved. we are simply exhausted from calling and emailing cartrack, we are not getting anywhere and do not get any feedback.

this is further putting strain on us as our insurance needs this device to be working and if something happens, we are going to have issues with our insurance.