Pathetic customer service

Pathetic customer service. I bought a new vehicle that was pre fitted with a Cartrack unit. From the word go, I could not log into the mobile app or the website, customer service advised that the package I was on (Quick Silver) does not include the mobile app functionality, however the dealership advised that the package I was on does include the mobile app functionality, even the Cartrack brochure indicates that the mobile app functionality is part of the package. After going back and forth between the dealership and Cartrack, it was finally discovered that the unit fitted needs to be upgraded. I was advised that I would be contacted by Cartrack in order to do the unit upgrade. To date I am still waiting for Cartrack to contact me, I have spoken to multiple customer care agents and spent over R250 on airtime. As a new customer to Cartrack, their service is pathetic and they don’t know their own products. There is no way of getting in contact with someone in charge, you just get stuck with the consultants.